Terms & Conditions

Effective Date: 2nd August,2025

Welcome to Luminaire Mart! By using our website www.luminairemart.com and making purchases through our store, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

These Terms and Conditions apply to all users of the site, including browsers, vendors, customers, and others. By accessing or using any part of the website, you agree to be bound by these Terms.

2. Use of Website

You agree not to use this website for any unlawful purpose or in any way that may damage, disable, or impair the functionality or security of the site. Any fraudulent activity, misrepresentation, or misuse of services will result in legal action and termination of access.

3. Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. Product colors may vary slightly due to screen settings. We reserve the right to modify or update product details at any time without notice.

4. Orders & Payments

  • All orders are subject to availability and confirmation.
  • We reserve the right to cancel any order for any reason, including pricing errors or stock issues.
  • We accept Cash on Delivery (COD), bank transfer, Easypaisa, JazzCash, and secure card payments (if available).
  • Once an order is confirmed, it cannot be modified or canceled unless approved by our team.

5. Shipping & Delivery

  • Orders are typically delivered within 3–4 business days.
  • Delivery times may vary based on location, holidays, or courier service delays.
  • We are not responsible for delays caused by third-party shipping providers.

6. Returns & Refunds

Please refer to our separate Refund & Return Policy for full details.
In summary:

  • Items must be returned scratchless and in original packaging
  • Returns are accepted within 3 days of delivery
  • Some items (e.g., personal care) are non-returnable for hygiene reasons

7. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us immediately of any unauthorized use.

8. Intellectual Property

All content on this website — including logos, images, designs, text, and graphics — is the property of Luminaire Mart and is protected by copyright laws. You may not use any content without our written permission.

9. Limitation of Liability

Luminaire Mart is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. Our total liability for any claim shall not exceed the purchase amount of the product.

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your data.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the website means you accept the revised terms.

12. Contact Information

For any questions or concerns regarding these terms, please contact us at:
📧 support@luminairemart.com
📱 +92-327-7700676
🌐 www.luminairemart.com